Bio Ionic strives to provide exceptional and satisfying customer experiences. If you are not satisfied with your purchase from, we will issue a refund or exchange. If you have any questions regarding your refund or exchange, please call our Customer Service line at 888-755-6834 to speak with a representative Monday through Friday 8:00 A.M – 5:00 P.M. (Pacific Standard Time) or by email at

  • Products must be returned within 30 days of their original purchase date.*
  • For non-damage related returns, product must be returned, damage-free and in good working order in order to receive a full refund.
  • Returns must include a copy of the receipt and a fully completed Web Order Return Form
  • Refunds will be processed through Pay Pal once tool is received. Please allow up to 30 days for refund processing.
  • Cost of shipping is nonrefundable
  • Original shipping charges are refunded only if the product is defective or improperly shipped.
  • Any free product or gift must accompany the return along with the packing sheet to receive a refund to the payment method used on

Return/Defective Ship-to Address:

Bio Ionic Warranty Center
357 Mill Road
Staten Island, New York 10306

Download our Returns Form

*Bio Ionic does not take ownership of a returned item until it reaches our warehouse. In our sole discretion, a refund may be issued without requiring a return.


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