Shipping Policy

Holiday Shipping

This holiday season experts are predicting record online order volume as well as shipping delays due to carrier bandwidth. We will work tirelessly to keep your favorites in stock and process all orders as quickly as possible, and we will provide tracking information and delivery status updates from the time your order leaves our warehouse. Unfortunately, we cannot control transit times once your order ships.

We encourage you to start your holiday shopping earlier than usual to ensure your Bio Ionic favorites are in stockand you receive them on time. Thank you in advance for your patience, and happy (early) holidays!

For delivery by December 24*, order must be submitted: 

 Delivery within the continental U.S.
FedEx Ground Before 8:00am ET on December 9
FedEx 2nd Day Service Before 8:00 am ET on December 15
FedEx Standard Overnight Before 8:00am ET on December 18

 

 Delivery to Alaska, Hawaii, Puerto Rico, U.S. Territories
FedEx Ground Before 8:00am ET on December 9
FedEx 2nd Day Service N/A
FedEx Standard Overnight N/A

 

*Timeframes include order processing as well as the shipping time. Due to worldwide supply chain disruptions, delivery timeframes are not guaranteed.

We strive to ensure every order is completed accurately and packed to withstand normal handling by the carriers we use. Once your order ships, we will send a shipping confirmation email to you, with link to track its progress.

Delivery Services

Destination

Standard Delivery*

Fedex 2nd Day Service

Fedex Standard Overnight

 Continental U.S., Alaska & Hawaii

Orders of $99 or more*

FREE

$15.00

$25.00

Orders below $99*

$9.95

$15.00

$25.00

 

FedEx Ground is Bio Ionic’s standard delivery service. FedEx Ground service is currently available for delivery to residential addresses in the 48 contiguous United States, Alaska, Hawaii, Puerto Rico, U.S. Territories and to U.S. Post Office Boxes and APO/FPO/DPO addresses. We're sorry, at this time we do not ship internationally.​

 

Estimated Delivery Times

Orders are processed Monday to Friday, 8am – 5pm Eastern Standard Time. Orders received by 9am are shipped by the next business day. The estimated delivery times below include order processing time.

Shipping Method

Estimated Delivery

Fedex Ground

2-8 business days

Fedex 2nd Day Service

3-4 business days

Fedex Standard Overnight

2-3 business days



International Delivery

We’re sorry, at this time we do not ship to destinations outside of the United States.

Business Days & Holidays

All orders ship Monday – Friday, excluding federal holidays within the United States. Packages do not ship from our distribution centers on the following holidays:

  • New Year's Day
  • Martin Luther King Jr. Day
  • President's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving
  • Black Friday
  • Christmas Eve
  • Christmas Day
  • New Year's Eve

Tracking Your Order

Once your order ships, you will receive a confirmation email containing the shipment details, a tracking number and a link to the selected carrier site. To track your order, click on the tracking number located near the bottom of the e-mail. Customers who have registered an account on BioIonic.com can also track orders by logging in to their account dashboard on the site. You may also contact Bio Ionic’s Customer Service team to track your order at help@bioionic.com or by calling 888-755-6834 weekdays between 9am-5pm EST.