Overall rating: 3.9990826 / 5 from 1090 reviews.
The SMART-X™ High Efficiency Dryer is highly praised for its quick, lightweight, and effective drying capabilities. Customers appreciate its customizable settings, lightweight design, and the fact that it blows cold air instead of hot. However, opinions on customer service and warranty vary among users.
Review topics: [size, color, weight, problem, feels, quality, results, shipping, look, packaging, hair, price, customer service, power, design, dryer, light, style, speed, air, smooth, scalp, daughter, warranty, gift, setting, drying, tool, dries, heats].
"I love my hair dryer. It’s definitely a game changer when drying my hair. It’s so much faster and leaves my hair shiny. I was very upset when it stopped blowing warm air but I was able to send it back and receive a replacement. I wasn’t happy about having to pay $33 to ship it back but was pleased with the quick shipment of a new one. I highly recommend The smart x hairdryer. My daughter loves hers too!"
"The Bio Ionic SMART-X™ High Efficiency Dryer + Diffuser is hands down the best blow dryer I've ever owned! It's super lightweight, has three different speed and temperature settings, and even has a lock button so you don't accidentally change the settings while drying. It dries my hair incredibly quickly, and my hair feels healthier and less damaged compared to when I've used other blow dryers. Bio Ionic's customer service is phenomenal, and they truly stand behind their products and warranties. I recently had an issue with my previous dryer, and they sent me a replacement incredibly quickly. If you're debating whether it's worth the investment, BUY IT! You won't regret it!"
"I love this blow dryer! I work behind the chair and run a 6 figure solo business, this is my most used tool. It’s lightweight, quiet and a power house! The warranty is great and it was honored when I sent in my blow dryer when the heat unit went out. It took about 10 days for me to make a claim and get it back. I highly recommend this blow dryer!!"
"0/10 i’m now returned it seven times and I’m returning two more which will make a total of nine. At this point, I’d really just like my money back. Although I can say every time I send one they do send me a new one. It just lasts about three weeks and then it stops blowing air on high and it gets really loud. So loud I can’t even hear my Client."
"I have had many blow dryers in the years. This by far is my favorite. I used the Gamma blowdryer before and it lasted 2 months before it stopped blowing hot. My ionic smart x lasted 2 years before I warranty exchanged it."
"Would not recommend for a hairdresser using this every day. Worked great for a couple months then loses its power. This blow dryer is a replacement for my first one that lost power( not blowing air hard at all) and stopped getting hot. Now the one that replaced that one I’ve had for only 6 months and it’s not powerful anymore and takes me forever to do a basic blow dry, does not blow the hair around at all it sucks. It’s great I can get it replaced and all but am I gonna have to do this for the next 10 years bc I can’t get a refund? Just keep replacing it? Annoying asf. Very annoyed with this style of blow dryer"
"I've bought this dryer 3 times now. I love that its super light and comfortable to use BUT it doesn't last. Two died within a year. Its too expensive to have to replace it every year."
"Bio ionic was so quick to replace my dryer when I sent it in. I’m very pleased with them honoring their warranty."
"Easy to use and lightweight. The only bad thing is I’ve had to have it replaced twice. The concentrator became too loose to stay on the end of the blow dryer. And the second time it stopped blowing out warm air. It has an amazing warranty however it is an inconvenience to have to pay to have it shipped back in order to have a new one replacing it. I will add, customer service is amazing with this company."
"Worst blow dryer I’ve owned and I’ve been a hair dresser for 11 years. My first one didn’t last long, I paid $50 dollars in shipping 2x to get replacement, in which they sent me refurbished dryers which broke even quicker… this last one broke within 2 weeks of them sending it to me. Would go from hot to cold and then not even get warm. Don’t waste your money."
