Overall rating: 4.0018415 / 5 from 1086 reviews.
The SMART-X™ High Efficiency Dryer is highly praised for its quick, lightweight, and effective drying capabilities. Customers appreciate its customizable settings, lightweight design, and the fact that it blows cold air instead of hot. However, opinions on customer service and warranty vary among users.
Review topics: ["size","color","weight","problem","feels","quality","results","shipping","look","packaging","hair","price","customer service","power","design","dryer","light","style","speed","air","smooth","scalp","gift","warranty","drying","setting","tool","dries","heats","buttons"].
"I love this blow dryer! I work behind the chair and run a 6 figure solo business, this is my most used tool. It’s lightweight, quiet and a power house! The warranty is great and it was honored when I sent in my blow dryer when the heat unit went out. It took about 10 days for me to make a claim and get it back. I highly recommend this blow dryer!!"
"0/10 i’m now returned it seven times and I’m returning two more which will make a total of nine. At this point, I’d really just like my money back. Although I can say every time I send one they do send me a new one. It just lasts about three weeks and then it stops blowing air on high and it gets really loud. So loud I can’t even hear my Client."
"I have had many blow dryers in the years. This by far is my favorite. I used the Gamma blowdryer before and it lasted 2 months before it stopped blowing hot. My ionic smart x lasted 2 years before I warranty exchanged it."
"Would not recommend for a hairdresser using this every day. Worked great for a couple months then loses its power. This blow dryer is a replacement for my first one that lost power( not blowing air hard at all) and stopped getting hot. Now the one that replaced that one I’ve had for only 6 months and it’s not powerful anymore and takes me forever to do a basic blow dry, does not blow the hair around at all it sucks. It’s great I can get it replaced and all but am I gonna have to do this for the next 10 years bc I can’t get a refund? Just keep replacing it? Annoying asf. Very annoyed with this style of blow dryer"
"Bio ionic was so quick to replace my dryer when I sent it in. I’m very pleased with them honoring their warranty."
"Easy to use and lightweight. The only bad thing is I’ve had to have it replaced twice. The concentrator became too loose to stay on the end of the blow dryer. And the second time it stopped blowing out warm air. It has an amazing warranty however it is an inconvenience to have to pay to have it shipped back in order to have a new one replacing it. I will add, customer service is amazing with this company."
"Worst blow dryer I’ve owned and I’ve been a hair dresser for 11 years. My first one didn’t last long, I paid $50 dollars in shipping 2x to get replacement, in which they sent me refurbished dryers which broke even quicker… this last one broke within 2 weeks of them sending it to me. Would go from hot to cold and then not even get warm. Don’t waste your money."
"The Bionic smart x blow dryer is really great because it’s very lightweight, quiet ( no raising your voice to talk to clients!), easy to clean , and with the 3 dry and airflow options it dries hair fast, while keeping it smooth! I love it, perfect in the salon …"
"It's dries my hair fast! I would like it to have more heat to have my hair stay straight without frizzing."
"I’ve been a long time customer of the bio ionic curling irons, and as a hairstylist, I recommend them to all my clients, collectively purchased over 20 curling irons for myself & clients. I was so excited when they released this blowdryer, I quickly switched over to them from Dyson blowdryers I had used for years. It was so refreshing to see a 10 year warranty backed by bio ionic. After about 9 months of using my blowdryer, as a professional hairstylist, the heating agent stopped working, I filed a claim and sent it in. Weeks went by I never heard from them, finally I reached out, and they simply said it was not within the warranty criteria. Nothing more. I said please send it back then so i can try and get my 400 dollar blowdry fixed elsewhere, they replied with a firm no. All in all, terrible customer service & completely false advertisement on a 10 year warranty. Extremely disappointing, I wish I could give 0 stars."
